1. When are refunds applicable?
- Booking cancelled by the customer within the free window (see Cancellation Policy).
- Booking cancelled by QS Travels due to vehicle unavailability, breakdown or force majeure.
- Advance paid exceeds the final billed amount.
2. Refund timelines
- UPI / bank transfer: 3 – 5 business days from approval.
- Cash / cheque: paid back in cash or via UPI within 24 – 48 hours.
- Card / online gateway payments (where applicable): 5 – 7 business days.
3. Non-refundable items
- Toll, state permits and parking already paid on the trip.
- No-show cancellations.
- Extra kilometres and night halt charges already incurred.
4. How to request a refund
Share your booking ID and payment reference on WhatsApp or email info@qstravels.in. Our team confirms the refund amount and processes it to the original payment method.
5. Disputes
Any dispute regarding a refund must be raised within 15 days of the trip date. Disputes are subject to jurisdiction of courts in Jamshedpur, Jharkhand.